Help Center

Frequently Asked Questions

Orders

Hill House Home offers domestic and international shipping
All Hill House Home Orders are shipped from our warehouse located in New Jersey. Please allow up to five days for our warehouse to process your order before a shipping notification is sent to the email used to place the order.

Standard Delivery (Shipping Partners: FedEx, UPS and USPS)
1-5 day estimated shipping time for East Coast
4-7 day estimated shipping time for Central or West Coast
** FedEx Home Delivery is an everyday delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.

FedEx Two-Day Shipping:
Orders placed before 12pm EST (Monday- Friday) will ship from our warehouse on the same day.
Orders placed after 12pm EST (Monday- Friday) will ship the following business day.
** FedEx 2Day delivers Monday - Friday, excluding weekends and holidays.

Monogram Orders:
Monogrammed orders take 2-4 days to be completed (this does not include shipping time)

Pre-Orders:
Pre-order items will be charged on the date of order placement. Pre-order wait time does not include processing and shipping time. Your order will be processed and shipped once the merchandise is received within the warehouse.

If a back-ordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. You may cancel items from your order until they begin processing.
If you have not yet received an order shipping notification, please reach out to customercare@hillhousehome.com.
Once logged into your account, you can access your order history and tracking information. Additionally, you will receive a shipping confirmation email with tracking once your order is packaged at our warehouse. Please allow 48 hours for the tracking link to populate with tracking information.
Orders generally take 3-5 business days to process before they are shipped. We'll send you a shipping confirmation email once your order has shipped.
We do our very best to ship orders as quickly as possible, as a result, some items may ship separately. If you wish to ship all your items at once, you can select “gift” at checkout. This will ensure that all items will ship together in the same parcel. All international orders will be shipped together.
Please contact customercare@hillhousehome.com and our team can assist you.
Gift wrapping is available for an additional cost of $15.


We offer free Ground Shipping on domestic orders $150+.
International shipping is available at a flat fee that includes shipping, duty fees, and taxes. No additional fees after checkout will be charged.
Flat Fee Canada $35
Flat Fee Rest of World $50
Please allow two business days for your package to arrive. If your package has still not been located, please reach out to customercare@hillhousehome.com

Returns & Exchanges

To be eligible for return or exchange, items must be in original, unworn, unwashed condition with all tags and liners intact. Final sale items are not eligible for return or exchange (final sale items are noted on the product page and include all monogrammed items). To receive a full refund, your return must be placed in the mail within 15 days of your original delivery date. If returned after 30 days, a merchandise credit will be issued.

Shipping costs on the original order are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.

US Returns & Exchanges:
For eligible items, we are happy to offer free returns and exchanges within 15 days from the delivery date. To make a return or exchange, please visit returns.hillhousehome.com to generate a prepaid return label.

International Returns & Exchanges:
For international returns, please use your own shipping label and share the tracking number and carrier with customercare@hillhousehome.com within 15 days of your original delivery date.

UK Returns: Please email customercare@hillhousehome.com for assistance with your return.

Please use the following address for your return and visit returns.hillhousehome.com to get started.

Hill House c/o Outerspace
350 Starke Rd
Suite 100
Carlstadt, NJ 07072


To begin a return or exchange, please click here to access our Returns Portal. This will provide you with a prepaid return label and ensure your return is processed ASAP.
Items purchased online that are received between November 1, 2023 and December 14, 2023, may be returned for store credit through January 5, 2024. Please Note: all other terms and conditions of our Standard Policy are still applicable with respect to such items purchased including final sale and non-returnable items. All purchases made after December 14, 2023 are subject to the Standard 15-day Return Policy.
To return a gift item, please click here to get to our self-service return portal. Once you enter your order number and select the "gift" option, you'll be given the choice to exchange for a different size or different item.
Please allow up to 10 days for processing once your return is received and quality-checked at our warehouse. You can expect a refund within ten days of your item being “delivered,” You will receive an email confirmation to the email address entered at the time of purchase.
We are unable to process returns from separate orders under a singular label. Please return items with their associated return label.
Returns and exchanges of sale purchases follow our standard returns policy.
We do not offer returns or exchanges of Final Sale items. All Final Sale items have Final Sale messaging displayed on the product page and at checkout.
ShopPay Installment returns follow our standard return policy.
Please refer to our return policy here.

Shoes that show any visible signs of wear will not be accepted for return ex: dirt, stains, scuffs, fabric frays, and indentation on the leather.
We ask that you take extra care when trying on our shoes. Please wear them on a soft, clean surface (a carpet or rug, etc.), and do not wear them outdoors until you know you love them.
Footwear must also include the original shoebox in like-new condition. Any shoes returned without the box or in a damaged shoe box will be rejected for return.

Sizing & Product Information

The Nap Dress® is our signature garment; soft, comfortable, and pretty enough to wear all day and night. Flattering on all body types, and lovely enough for life’s most festive occasions, this dream of a dress is comfy enough to sleep in.
The Nap Dress® is made with elasticated smocking that provides stretch. We suggest referring to your bust measurement when determining size.
Please refer to the interior label on your garment or the Details + Care section on the corresponding item's page for care instructions.
To be notified of product launches, please sign up for email or text notifications at hillhousehome.com. We announce to email and text subscribers first.

Discounts * Promotions * Partnerships

We accept all major credit cards, debit cards, Paypal, GooglePay, and ShopPay
As required by law, sales tax is collected in select U.S states; sales tax for your state will be generated upon entering your shipping address and before your payment is processed.
Yes! Click here to view our gift card options.


Terms and Conditions:
Treat this card as cash. It will not be replaced if lost or stolen. This card is not refundable or redeemable for cash. This card is redeemable for merchandise only on hillhousehome.com or a Hill House Home store.
Please allow up to 10 days for processing once your return is received and quality-checked at our warehouse. You can expect a refund within ten days of your item being “delivered,” You will receive an email confirmation to the email address entered at the time of purchase.
We do not offer price adjustments for items marked down during our once-a-year Annual Sale.

We offer 15% off codes for first-time customers who have signed up for email and text notifications. This is for customers new to our brand who are placing their first order of $100 or more.

This discount can be added during the checkout process. It cannot be used with other codes and does not apply to the purchase of gift cards.


At this time, we do not offer any additional discounts. However, we do have a referral rewards program. Click here for more information.

Wallpaper

Each roll is 10 yards.
Yes, we have a wallpaper order minimum of 10-yards.
Our current lead time is 4-6 weeks.
We offer free shipping on all wallpaper orders.
We advise working with a trusted professional to determine the quantity of wallpaper needed for your specific space. If you’re located in New York, Palm Beach, or Massachusetts - please, email us! We’d love to share our go-tos.
Our wallpaper is not self adhesive and must be pasted to the wall. We advise hiring a trusted professional to help install. Need help finding an installer? We’re here to help! We like to use this locator.

If you’re located in New York or Palm Beach - please, email us! We’d love to share our go-tos.
We are not able to print or cut half yards. To ensure you have enough wallpaper, we recommend always rounding up.
Our team loves to match fabric and wallpaper (you should see our office!). While visually almost identical, the fabrication and scale of the print differs between throw pillows, bedding and wallpaper due to the distinct production processes for each.
15% off Home only. No minimums.
Please reach out to trade@hillhousehome.com to apply for a trade discount.

Terms
Your To The Trade discount is not valid with any other offer, will not be applied to purchases of gift cards, or promotional items, surcharges/shipping, and processing fees or taxes, and is not redeemable for cash. Certain products may be excluded from the To The Trade discount, at Hill House Home’s discretion.

You acknowledge and agree that the To The Trade Program is for purchases made on behalf of your clients, and not for resale. Please note, Hill House Home may terminate your membership in the program at any time, without prior notice.

In addition to these Program Terms, your participation in our To The Trade Program is governed by the Hill House Home Terms of Use and Privacy Policy. As a member of our To The Trade Program, you may receive communication from us about the program, as well as additional marketing and promotional materials.