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Frequently Asked Questions

Annual Sale FAQ

Annual Sale:

Take an additional 30% off your order with code “30FORYOU” at checkout, exclusions apply. Offer valid November 14, 2022 12:00pm ET through November 24, 2022 11:59pm ET while supplies last.

Exclusions:
Gift cards, monogramming and gift boxes are excluded from sale. Promotional codes, including referral and welcome codes, will not be redeemable throughout the duration of the sale.

Final Sale Details:
Items marked as final sale will not be eligible for return or exchange.

Price Adjustments: 
Items purchased prior to our Annual Sale will not be eligible for a price adjustment

Shipping:
Please allow 7-10 business days for orders to ship.

Holiday Return Policy:
Items purchased online that are received between November 1, 2022 and December 14, 2022, may be returned through January 4, 2023. Please Note that all other terms and conditions of our Standard Policy are still applicable with respect to such items purchased including final sale and non-returnable items. All purchases made after December 14, 2022 are subject to the Standard 15-day Return Policy.


Stock Up Special:

Select Nap Dresses and tops on offer, prices as marked. Originally $75-$150. Offer valid November 25, 2022 12:00am ET through November 29, 2022 3:00am ET while supplies last.

Exclusions: Gift cards, monogramming and gift boxes are excluded from sale. Promotional codes, including referral and welcome codes, will not be redeemable throughout the duration of the sale.

Final Sale Details: Items marked as final sale will not be eligible for return or exchange.

Take an additional 30% off select styles with code “30FORYOU” at checkout, exclusions apply. Offer valid November 25, 2022 12:00am ET through November 29, 2022 3:00am ET while supplies last.

Exclusions: Select Nap Dresses and tops are excluded from this sale. Gift cards, monogramming and gift boxes are excluded from sale. Promotional codes, including referral and welcome codes, will not be redeemable throughout the duration of the sale.

Final Sale Details: Items marked as final sale will not be eligible for return or exchange.

Price Adjustments: Items purchased prior to our Annual Sale will not be eligible for a price adjustment

Shipping: Please allow 7-10 business days for orders to ship.

Holiday Return Policy: Items purchased online that are received between November 1, 2022 and December 14, 2022, may be returned through January 4, 2023. Please Note that all other terms and conditions of our Standard Policy are still applicable with respect to such items purchased including final sale and non-returnable items. All purchases made after December 14, 2022 are subject to the Standard 15-day Return Policy.

Sizing & Product Information

The Nap Dress® is our signature garment; soft, comfortable, and pretty enough to wear all day and night. Flattering on all body types, and lovely enough for life’s most festive occasions, this dream of a dress is comfy enough to sleep in.
The Nap Dress® is made with elasticated smocking that provides stretch. We suggest referring to your bust measurement when determining size.
Please refer to the interior label on your garment or the Details + Care section on the corresponding item's page for care instructions.
To be notified of product launches, please sign up for email or text notifications at hillhousehome.com. We announce to email and text subscribers first.

Orders & Shipping

Hill House Home offers domestic and international shipping
All Hill House Home, all domestic orders are shipped via FedEx from our warehouse located in New Jersey. There will be a 3-5 Day processing time before shipping notifications are sent to the email on the order.

Once Shipped:
1-3 day estimated shipping time for East Coast
4-5 day estimated shipping time for Central or West Coast

Monogram Orders:
Monogrammed orders take 5-7 days to be completed (this does not include shipping time)

Pre-Orders:
Pre-order items will be charged on the date of order placement. Pre-Order wait time does not include processing and shipping time. Once the merchandise is received within the warehouse, your order will be processed and shipped via FedEx Ground.
If you have not yet received an order shipping notification, please reach out to customercare@hillhousehome.com.
Once logged into your account, you can access your order history and tracking information. Additionally, you will receive a shipping confirmation email with tracking once your order is packaged at our warehouse. Please allow 48 hours for the tracking link to populate with tracking information.
Orders generally take 3-5 business days to process before they are shipped. We'll send you a shipping confirmation email once your order has shipped.
We do our very best to ship orders as quickly as possible, as a result, some items may ship separately. If you wish to ship all your items at once, you can select “gift” at checkout. This will ensure that all items will ship together in the same parcel. All international orders will be shipped together.
Please contact customercare@hillhousehome.com and our team can assist you.
Gift wrapping is available for an additional cost of $15.


We offer free Ground Shipping on domestic orders $100+.
International shipping is available at a flat fee that includes shipping, duty fees, and taxes. No additional fees after checkout will be charged.
Flat Fee Canada $35
Flat Fee Rest of World $50
Please allow two business days for your package to arrive. If your package has still not been located, please reach out to customercare@hillhousehome.com

Returns & Exchanges

To be eligible for return or exchange, items must be in original, unworn, unwashed condition with all tags and liners intact. Final sale items are not eligible for return or exchange (final sale items are noted on the product page and include all monogrammed items). To receive a full refund, your return must be placed in the mail within 15 days of your original delivery date.

Shipping costs on the original order are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.

US Returns & Exchanges:
For eligible items, we are happy to offer free returns and exchanges within 15 days from the delivery date. To make a return or exchange, please visit returns.hillhousehome.com to generate a prepaid return label.

International Returns & Exchanges:
For international returns, please use your own shipping label and share the tracking number and carrier with customercare@hillhousehome.com within 15 days of your original delivery date.

Please use the following address for your return and visit returns.hillhousehome.com to get started.

Hill House c/o Outerspace
350 Starke Rd
Suite 100
Carlstadt, NJ 07072


To begin a return or exchange, please click here to access our Returns Portal. This will provide you with a prepaid return label and ensure your return is processed ASAP.
Items purchased online that are received between November 1, 2022 and December 14, 2022, may be returned through January 4, 2023. Please Note that all other terms and conditions of our Standard Policy are still applicable with respect to such items purchased including final sale and non-returnable items. All purchases made after December 14, 2022 are subject to the Standard 15-day Return Policy.
To return a gift item, please click here to get to our self-service return portal. Once you enter your order number and select the "gift" option, you'll be given the choice to exchange for a different size or different item.
Please allow up to 10 days for processing once your return is received and quality-checked at our warehouse. You can expect a refund within 10 business days of when your item is “delivered,” and you will receive an email confirmation to the email address entered at the time of purchase.
We are unable to process returns from separate orders under a singular label. Please return items with their associated return label.
Returns and exchanges of sale purchases follow our standard returns policy.
We do not offer returns or exchanges of Final Sale items. All Final Sale items have Final Sale messaging displayed on the product page and at checkout.
ShopPay Installment returns follow our standard return policy.
Please refer to our return policy here.

Shoes that show any visible signs of wear will not be accepted for return ex: dirt, stains, scuffs, fabric frays, and indentation on the leather.
We ask that you take extra care when trying on our shoes. Please wear them on a soft, clean surface (a carpet or rug, etc.), and do not wear them outdoors until you know you love them.
Footwear must also include the original shoebox in like-new condition. Any shoes returned without the box or in a damaged shoe box will be rejected for return.

Payment & Promotions

We accept all major credit cards, debit cards, Paypal, GooglePay, and ShopPay
As required by law, sales tax is collected in select U.S states; sales tax for your state will be generated upon entering your shipping address and before your payment is processed.
Yes! Click here to view our gift card options.


Terms and Conditions:
Treat this card as cash. It will not be replaced if lost or stolen. This card is not refundable or redeemable for cash. This card is redeemable for merchandise only on hillhousehome.com or a Hill House Home store.
Please allow up to 10 days for processing once your return is received and quality-checked at our warehouse. You can expect a refund within 10 business days of when your item is “delivered,” and you will receive an email confirmation to the email address entered at the time of purchase.
We do not offer price adjustments for items marked down during our once-a-year Annual Sale.

Our 10% off promo is for first-time customers, and can only be applied to newly created accounts.

This discount is automatically applied at checkout to all full-price items. It cannot be used with sale items or combined with other promotions and does not apply to gift card purchases.

This discount is also not valid during our annual sale and can not be used until the sale ends.
At this time, we do not offer any additional discounts. However, we do have a referral rewards program. Click here for more information.

Purchase Quantity

In an effort to maximize the number of interested customers who have an opportunity to purchase, Hill House Home does not authorize the purchase of commercial quantities of our merchandise for resale. We reserve the right, at our sole discretion, to limit, cancel or prohibit orders that may be in violation of this policy. This policy applies to in-store and online purchases. We may modify this policy at any time without prior notice.
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