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FAQs

All Hill House Home Orders are shipped from our warehouse located in New Jersey. Please allow up to five days for our warehouse to process your order before a shipping notification is sent to the email used to place the order.

Standard Delivery (Shipping Partners: FedEx, UPS and USPS): 1-5 day estimated shipping time for East Coast4-7 day estimated shipping time for Central or West Coast

** FedEx Home Delivery is an everyday delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.

FedEx Two-Day Shipping: Orders placed before 12pm EST (Monday- Friday) will ship from our warehouse on the same day.Orders placed after 12pm EST (Monday- Friday) will ship the following business day.

** FedEx 2Day delivers Monday - Friday, excluding weekends and holidays.

Monogram Orders: Monogrammed orders take 2-4 days to be completed (this does not include shipping time)

To be eligible for return or exchange, items must be in original, unworn, unwashed condition with all tags and liners intact. Final sale items are not eligible for return or exchange (final sale items are noted on the product page and include all monogrammed items). To receive a full refund, your return must be placed in the mail within 15 days of your original delivery date. If returned after 30 days, a merchandise credit will be issued.

Shipping costs on the original order are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.

US Returns & Exchanges:

For eligible items, we are happy to offer free returns and exchanges within 15 days from the delivery date. To make a return or exchange, please visit returns.hillhousehome.com to generate a prepaid return label.

International Returns & Exchanges:

For international returns, please use your own shipping label and share the tracking number and carrier with customercare@hillhousehome.com within 15 days of your original delivery date.

UK Returns:

Please email customercare@hillhousehome.com for assistance with your return.

Please use the following address for your return and visit returns.hillhousehome.com to get started.

Hill House c/o Outerspace

350 Starke Rd

Suite 100

Carlstadt, NJ 07072