Refund policy

 

 

• Products that are new, unwashed, unworn and in their original packaging are eligible for return within 15 days of delivery.
• To make a return or exchange, please visit returns.hillhousehome.com to generate a prepaid return label.
• Opt in to Checkout+ at checkout for $3.79 to qualify for a return at no extra cost. If you do not opt in, a $12 handling fee will be deducted from your refund.
•  International returns a label will be provided and cost will be subtracted from refund or store credit amount. 
• Refunds will not be processed until the product is received and quality checked at our warehouse. Please allow up to 2 weeks for processing and refund completion. 
• Refunds are available via store credit or returned to your original payment method.
• Once your refund has been processed, you will receive an email confirmation to the email address entered at the time of purchase.
• Monogrammed items are final sale and not eligible for return.